Shipping and Returns Policy

Shipping and Returns Policy

1. Introduction

Welcome to www.wow.curious.com. We specialize in print-on-demand products, meaning each item is custom-made for every order. This allows us to offer unique designs while reducing waste and overproduction.

By using our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully before making a transaction.

2. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards
  • PayPal
  • Bank Transfer

All payments are processed securely. We do not store credit card details.

3. Order Cancellations

  • Orders are automatically processed and sent to production as soon as they are placed.
  • Due to the nature of print-on-demand, orders cannot be canceled or modified after confirmation.
  • Please double-check your order details, including size and color, before finalizing your purchase.

Shipping Policy

4. Shipping Areas

We ship worldwide, except for the following restricted locations:

  • Crimea, Luhansk, and Donetsk in Ukraine
  • Russia, Belarus
  • Ecuador, Cuba, Iran, North Korea, and Syria

For the most updated list of shipping destinations, please check our Help Section or contact us.

5. Processing and Shipping Time

  • Production time: 2-5 business days
  • Estimated delivery time:
    • United States: 3-5 business days
    • Europe: 5-10 business days
    • International: 10-20 business days

Shipping times are estimates and may vary due to factors beyond our control, such as customs delays or courier disruptions.

6. Shipping Methods

We partner with trusted couriers to ensure reliable delivery, including:

  • DHL
  • FedEx
  • UPS
  • Local postal services

Shipping methods are automatically selected based on the recipient’s location and available services.

7. Shipping Costs

  • Calculated at checkout based on destination, package weight, and dimensions.
  • Free shipping on orders over a certain amount, as indicated in current promotions.

8. Order Tracking

  • Once shipped, you will receive an email with a tracking number.
  • You can track your order using the courier’s website.

9. Delivery Issues

If your order is delayed or lost, please contact [email protected].

  • If the package is marked as delivered but you have not received it, check with your local post office or neighbors.
  • If your package is lost in transit, we will assist you in resolving the issue with the carrier.

Returns and Refunds

10. Return and Refund Policy

Since we work with print-on-demand services like Printful, each product is custom-made per order, which means:

  • We do not accept returns or exchanges for size, color, or personal preference.
  • We accept returns ONLY if:
    • The product has manufacturing defects
    • The item was damaged during shipping
    • The wrong item was sent

11. How to Request a Return

To initiate a return, contact us at [email protected] within 14 days of receiving your order with:

  • A clear description of the issue
  • Photos showing the defect or damage
  • Your order number

We will review your request and provide further instructions if the return is approved.

12. Refund Process

  • Approved refunds will be processed within 10 business days.
  • Refunds are issued to the original payment method.
  • In some cases, a restocking fee of 10% may apply.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Customs and Taxes

13. Duties and Import Fees

  • Customs fees vary by country and are the responsibility of the buyer.
  • Please check your country’s import policies before purchasing.
  • We are not responsible for any delays due to customs processing.

Policy Updates

14. Changes to This Policy

We reserve the right to update these terms at any time. Any modifications will be published on this page and will take effect immediately.

For any questions, please contact [email protected].

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